Who is Cristian Valentino?
Can I find your items on the
designer's website?
How can you sell at these great prices?
Do you sell Knockoffs or "Designer-inspired" products?
How much will it cost to ship to me?
Do you sell seconds?
Are you an authorized
reseller for the brands you
sell?
How can I pay for my order?
Do I have to create an account in your store?
Can I buy from you if I live
outside of the United
States?
Do I have to pay taxes?
Do you accept any returns?
Who is Cristian Valentino?
We are a unique internet retailer specializing in high quality, authentic women’s apparel and accessories.
Our mission is to become your preferred place for on-line purchases. We strive to deliver the best products at the lowest price possible.
Our hours of operations are Monday to Friday from 9:00 am to 5:00 pm PST. You can reach us
toll free at 877.537.4799 or
via e-mail at
websales@cristianvalentino.com.
You may also contact us at Cristian Valentino, 1347 Tavern Road, Suite 18 PMB 142, Alpine, CA 91901
Can I find your items at
the designer's website
Designer's websites are
the first portal used by
them to sell their new
products as soon as they
come out. As a rule,
once an item is no longer
being sold exclusively by
the designer, and becomes
available to other
retailers, then it is almost
never available at their
websites. Therefore,
most items we sell are not
found on the designer's
website. They are
however found on sites such
as ours and other major
department stores.
How can you sell at these great prices?
We purchase all of our merchandise directly from the manufactures of the items or their authorized dealers including retail stores. We take advantage of buying in large quantities and at times of sales to pass that savings on to you. We compile a list of everything we buy and present it to you here. We pass the savings to you and in turn get paid for shopping for you.
Do you sell knockoffs or “designer-inspired” products?
We sell only authentic merchandise. The sale of counterfeit merchandise is illegal and we strongly oppose this practice. We also believe that the sale of “designer-inspired” merchandise is another form of stealing from those designers and companies that invest heavily in designing and producing their merchandise.
How much will it cost to ship to me?
We offer reduced shipping rates to all or our customers. Our contracts with the our shipping carriers enable us to offer you very reduced shipping fees. We
calculate shipping based on weight and the location where the item will be sent to.
We also offer combined
shipping fees drastically
reducing the total fees to
you. To determine the
cost of shipping, simply add
your items to the shopping
cart. The system will
then calculate the shipping
fees to you based on where
you live. We do not
make any profits on shipping
fees.
Do you sell seconds?
We do not sell seconds. All of our merchandise is not only first class but must meet our quality standards. When you purchase a product from us you can rest assured that every product you buy from us is:
- Authentic. We only sell authentic merchandise. We personally buy everything we sell. We do not purchase from third parties and as such we guarantee that everything we sell is 100% authentic.
- New and First-Rate Condition. All of our products are guaranteed to be new and first quality. Our quality standards are second to none. Each item is inspected by us and must pass our quality controls.
- As described. If you find that the item does not meet the description, return it to us for a full refund. Our goal is to make sure you are completely satisfied.
Are you an authorized
reseller for the brands you
sell?
Cristian Valentino
specializes in acquiring
products from major
designers at reduced cost.
We take advantage of annual
events and purchase in bulk,
then pass those savings on to
you. While we are not authorized resellers or distributors, nor are we affiliated with
the makers of the product we
sell, we do purchase
directly from them, their
wholesalers or distributors.
We also purchase overstock
merchandise from major
department stores and other
retailers, and deal only
in
authentic, name-brand
merchandise. Because
we are not restricted by
manufacturer's reseller
agreements, we are able to
offer products at
substantially reduced
prices.
If you have a product
that you would like us to
carry, please let us know.
We love to hear from you.
All trademarks are the property of their respective owners.
How can I pay for my order?
You can pay for your order using Visa, MasterCard, American Express, Discover or Paypal
Do I have to create an account in your store?
We take your information very
seriously and have implemented safeguards such as SSL encryption and HackerSafe technology to make certain your information does not fall in the wrong hands. In order for us to properly calculate shipping and to process your order, we do need you to create an account
or call us to process your
order. By creating an
account with us, you will
have access to coupons we
send to our clients from
time to time. If you
would prefer to get no
emails from us, you simply
can create the account and
not click on the
subscription check box.
Can I buy from you if I live outside of the United
States?
Yes, we can ship internationally.
All international orders
will be process within
five(5) business days of
cleared payment. You
are responsible for taxes
paid in your country.
We will not mark
international shipments as
gift or reduce the value of
the item as it is against
the law. Due to the
increase of credit card
fraud, we reserve the right
to cancel any transaction
and refund your money.
All sales are final for
International Destinations.
Please provide us with
the exact address and
specific instructions, in a
separate email, and provide
us with a local phone number
as it is required to
complete custom forms.
Do I have to pay sales tax?
Unless your purchase is shipping to a
Vermont address, you do not need to pay sales tax.
Since we are a Vermont company, we are obligated to charge sales tax on all orders shipped to a
Vermont address.
Do you accept any returns?
Your satisfaction is our number one priority! If you are unhappy for any reason, please contact us. We will do everything in our power to make it right. Be sure to open and inspect all packages immediately upon receipt. We must be notified within
15 days of your receipt if any item is damaged, defective, or missing parts.
Please email us at webreturns@CristianValentino.com as soon as you notice the problem. Failure to contact us may void your right to return your item. If the package appears to be slightly damaged during transit, we encourage you to write “Package Arrived Damaged” on the slip when you receive your order. We suggest that you refuse the item if the package is severely damaged as your item is probably damaged as well. Please let us know if this happens so we can help you resolve the situation.
We want you to be happy with your purchase! We offer our customers 100% satisfaction guarantee. If you decide that you don't want your item and would like a refund or an exchange, please contact us
within 15 days from the date
you receive your item to
obtain an RMA number. Be sure to keep all off your packaging as you will need the original boxes to return your item. For non-defective returns, you are responsible for the cost of shipping the item back to us. The item must arrive at our facilities in the same condition
as we sent it to you, not
worn and tags still attached
to qualify for a return. See
our store policies for
further details.