Payment Methods
We accept:
You can pay for your order using Visa, MasterCard, American Express, Discover or PayPal.
To safeguard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only CristianValentino.com is able to decode your information. Please
do not send us credit card
information over an email.
Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.
All credit card numbers are stored briefly in an encrypted manner in our databases and are purged from our systems on a daily basis.
If you do not feel comfortable entering credit card information online, we will be happy to process your payment over the phone. Please call
1.802.654.7200 or toll free at 1.866.452.6632. You may also fax your credit card information to
866.434.2822. Please include the following information in your fax: Type of credit card, name as it appears on your card, expiration date, credit card number and security number usually located on the back of the card near the signature or right above the credit card number. If your shipping address is different than your billing address please include the billing address as well.
Order Processing Times
Our goal is to make your shopping experience an excellent one. As soon as your payment is processed we begin processing your order. All items currently ship from our main warehouse in
Winooski, Vermont.
We strive to ship all orders
within one to three business days after they are placed.*
We do observe all US legal
holidays.
*While we strive to maintain this level of service, during periods of high order volume your order may take an additional one to two days to ship.
Additional delays may be
applied to certain
international orders or
orders which are flagged by
our payment processor as
high-risk or suspicious.
Shipping Information
We proudly feature FedEx
shipping. If you
select FedEx Ground or FedEx
Home Delivery, approximate
transit times for your
purchase are illustrated in
the following map:
Should you prefer expedited shipping, we also offer several FedEx Express shipping options.
All domestic orders are
shipped using FedEx.
Unfortunately, we are not
able to ship to PO Boxes
within the US. When you checkout, you will be given all of the shipping options available for your location based on the merchandise you are purchasing. You can choose the shipping method that best meets your needs.
Please make sure that you
give us detailed special
shipping instructions for
the delivery company.
Including instructions
related to deliveries to
work addresses and or
apartment complexes.
You are responsible for
making sure that we have all
the information needed to
safeguard your packages.
All international orders are shipped via USPS Global Priority Mail. Certain items we sell may be prohibited to ship to your country. We reserve the right to NOT ship to a particular international destination, cancel your order and refund any monies paid without reason.
Due to the added customs
forms needed to ship to
International Destinations,
all International shipments
are processed 5 days
after cleared payment is
received. Additional
order holds may be placed at
our discretion for payments
which are flagged by our
payment processor as
suspicious or high-risk. All items
will be shipped with an
invoice reflecting their
correct value
as required by federal law. You are
responsible for taxes that
may need to be paid in your
country. We will not
mark items as "gift" or
enter a lower value.
No exceptions please.
While we ship to most
countries in the world, we
do not ship to China and
Hong Kong. We reserve
the rights to add countries
to this list without any
notice.
Sales Tax - Vermont
Residents Only
Non Vermont residents
do not pay taxes when
ordering through us.
We are a Vermont company and are obligated to charge sales tax on all orders shipped to a
Vermont address. If you are a
Vermont Resident, 6% sales tax will automatically be added to your order.
Shipping fees are not
taxable.
Returns - No Restocking
Fees
Your satisfaction is our number one priority! If you are unhappy for any reason, please contact us. We will do everything in our power to make it right. Be sure to open and inspect all packages immediately upon receipt! Cristian Valentino must be notified within
15 days of your receipt if any item is damaged, defective, or missing parts.
Please email us at
webreturns@CristianValentino.com
as soon as you notice the problem. You should also notify the carrier immediately of the problem if the exterior packaging appears damaged in any way.
If you decide that you don’t want your item and would like a refund
or an exchange, please contact us. Be sure to keep all off your
packaging as you will need the original boxes to return your item.
The item must arrive at our facilities in the same condition as we
sent it to you, not worn, and tags still attached to qualify for a return/exchange.
The return must be
requested within 7 days of
receipt of the item and
the item must be received by
us within 10 business days
of issuing an RMA number. If you would like a refund,
you will be refunded your
purchase price, less shipping less 7.50 USD processing fee. In
the event that you purchased
your item during a free
shipping sales event, we
will deduct shipping cost
(this cost is normally under
10.00 USD). If you are
exchanging your purchase for
another item, we will reduce
the processing fee to 2.50.
If your item
arrives defective, you can return it for an exchange or for a full
refund including shipping at our discretion. All returns must first be pre-approved by
us. Please send your request to webreturns@CristianValentino.com and request an RMA number and shipping instructions.
Please note: All international sales are final - no returns
are allowed on items shipped outside of the United States.
|
Return Type |
|
Restocking Fee |
|
Comments |
Refund |
|
0% |
| Refunded to original payment source
minus shipping, gift
wrap minus 7.50. |
Store Credit(1) |
|
0% |
|
You will be issued store credit for the
original purchase price, excluding shipping or gift wrap
charges minus 2.50. |
|
Defective Merchandise |
|
n/a |
|
Defective merchandise will be exchanged for the same item or refunded (including shipping) at our sole discretion. |
(1) Store credit is valid for twelve months, can only be used at
www.cristianvalentino.com, and unused store credit cannot be refunded.
Right to Cancel any order and Other Disclaimers
Cristian Valentino reserves the rights to cancel, change or updates the policies in our website. The information in our website may contain typographical errors or
inaccuracies. Without any notice, we reserve the right to correct
such inaccuracies and cancel orders affected by such
inaccuracies.
Product Image Disclaimer:
Cristian Valentino can not
compensate for the
differences in monitors and
video displays settings.
We make every attempt to be
certain that the images you
see represent the items we
sell. We recommend
that you view our images
with high resolution
monitors and use the factory
settings of your monitor.
Proprietary Rights
The Cristian Valentino logos and trademarks, as well as other marks, trade names, trademarks and logos on this Website, are the properties of their respective owners. You may not use, reproduce, copy or manipulate such logos in any manner without the prior written consent of the owner.
The entire contents of this Website, including text, images, music, sound, photographs, video, illustrations, icons, graphics, headers, data, information and software (collectively, "Content") are subject to copyright, trademark, or other proprietary rights or a
Cristian Valentino affiliate or by third parties who have licensed their rights to
Cristian Valentino. This
copyright also extends to
images hosted on our website
and web server. All Content is copyrighted as a collective work under the U.S. and international copyright laws and
Cristian Valentino owns, to the fullest extent allowed by such law, the copyright in the arrangement, coordination, enhancement and selection of such Content or this Website. Except as provided above, you may not make copy, modify or create derivative works of the Content. In addition, you may not distribute, publish, transmit, reuse, repost, "and frame" the Content in any manner or sell or attempt to sell the Content.
For more information please
visit
www.cristianvalentino.com/copyright.aspx.